Shipping policy

At Raxon®, we are committed to delivering every order with speed, security, and premium care. Each garment is carefully inspected, packed, and dispatched to ensure it reaches you in perfect condition.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

For made-to-order, custom-stitched, or specially tailored garments, processing may take additional time depending on the complexity of the design. Estimated timelines will be communicated at the time of purchase.

Orders are processed Monday through Saturday, excluding public holidays.

Estimated Delivery Timelines

After dispatch, orders are typically delivered within:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, and other unforeseen circumstances.

Shipping Charges

Free Shipping on all prepaid orders above ₹999
Standard shipping charges apply to orders below the free shipping threshold
Additional Cash on Delivery (COD) charges may apply, where available

All applicable shipping charges are clearly displayed at checkout before payment.

Order Tracking

Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp so you can monitor your shipment in real time.

Delivery Partners

Raxon® works with trusted courier partners to ensure reliable and secure delivery across India.

Delivery Attempts

Courier partners generally make multiple delivery attempts. If the shipment cannot be delivered because of:

Customer unavailability
Incorrect or incomplete address
Refusal to accept the order

the package may be returned to Raxon®. Re-shipping charges may apply.

Address Accuracy

Customers are responsible for providing accurate shipping information, including:

Full name
Complete address
Landmark (if applicable)
Valid mobile number

Raxon® is not responsible for delivery delays or failures resulting from incorrect or incomplete details.

Damaged Packages

If your package appears damaged upon delivery:

Record a complete unboxing video before opening the package.
Take clear photographs of the outer packaging and product.
Contact us within 48 hours of delivery.

Claims submitted without supporting photos or videos may not be eligible for review.

Delayed Deliveries

Although we strive to deliver on time, delays may occasionally occur due to:

High order volumes
Courier network disruptions
Weather conditions
Government restrictions
Public holidays

We appreciate your patience and understanding.

International Shipping

Currently, Raxon® ships within India only. International shipping may be introduced in the future.

Refused or Undelivered Orders

Orders refused at delivery or returned after failed delivery attempts may be subject to deductions for shipping and handling charges from any eligible refund.