FAQ'S
Cancellation and Replacement
What if I choose to have my order replaced and the product is sold out ?
Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then credit coupon is initiated after your confirmation.
I have requested a replacement, when will I receive it ?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the new order confirmation.
I bought a product but it does not fit my size, can I get it replaced ?
Yes, You can surely replace the product. For replacement, drop us a email at support@raxon.in
If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:
*On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. If you are concerned, don’t open the product yourself. Drop a mail support@raxon.in for further assistance.*In case you have opened the product and received a damaged/defective, the wizards should be notified within 8 hours of receipt at support@raxon.in along with snap shot of the product.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or write us aWe take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or write us a support@raxon.in
Top Queries
Do I have to pay any shipping and delivery charges ?
Yes, there are charges for any order below Rs 4999/- which is Rs 199/-.
*Shipping Charges are Non Refundable
I have placed my order. What next ?
Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. Click on TRACK ORDER to get real time status of your order.
What should I do if I find my package opened or tampered with upon delivery ?
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 12 hours of receiving order by dropping a mail on support@raxon.in
My Account, Login and Alerts
Should I be concerned about the privacy of my personal details I have shared with raxon.in ?
Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.
Are there any registration charges for creating an account on raxon.in ?
No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.
Do I have to register to shop at raxon.in?
You are not required to register yourself to shop on raxon. You can login as guest and can have seamless shopping experience. However, Creating an account on raxon.in is beneficial in many ways. You will have access to:
My Orders- Quickly and easily manage your orders such as View Details, Track etc. My Info – One time creation of all your personal info. My Address – You can set billing and shipping address. My Coupons – View all your current coupons. You will also be eligible to receive ongoing discounts and offers.
Order Tracking
what is order verification? Why is it required ?
Order verification is done by raxon.in for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.
How do I know my order is confirmed ?
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order, just click on TRACK ORDER to get real time status of your order.
Do I have to pay any shipping and delivery charges?
Yes, we do have a Rs 199/- Shipping Charge, and Cod Charges extra Rs 99 However you need not pay for any delivery for any order below Rs 4999/-
*Shipping Charges are Non Refundable
What I do if I get wrong update messages from courier company ?
You can check the current status of your order, just click on TRACK ORDER to get real time status of your order or mail us on our email id raxon.in with your order number.
Payments
Can I pay with my card instead of cash for a Cash on Delivery order?
No. We only accept cash for COD orders.
What is the process for Cash on Delivery(COD)?
All Cash on Delivery orders will be processed after confirming the order with the customer.
Can I pay with my debit card, credit card or net banking?
Yes, you can place online orders.
Return & Refund
How do I place a return request on raxon.in ?
To return an order, click here. The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.Once the return request is created, we will ensure that the return is processed as soon as possible.
Return & Refund
How do I place a return & refund request on raxon.in ?
To return an order, click here. The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.Once the return request is created, we will ensure that the return is processed as soon as possible.
Shipping & Delivery
Do you ship internationally?
Uh-oh! As of now we do not ship internationally.
What should I do if I find my package opened or tampered with upon delivery?
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on support@raxon.in
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS.Courier partner is selected based on their serviceability in a particular pin code.Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
Do I have to pay any shipping and delivery charges?
Yes, there are charges for any order below Rs 4999/- which is Rs 199/-.
*Shipping Charges are Non Refundable*
How are items packaged?
All items are carefully & safely packed and sealed to ensure that they are not damaged enroute. Our delivery partners are trained to handle your precious cargo with extreme care.
Support
Do you offer phone support?
Yes, we offer call support.
(Mon-Sat : Timing 10:30 am - 6 pm)
CUSTOMER CARE: +91 8828889948
For any assistance or help reach us at raxon.in
How do I get in touch with Customer Care Support?
For any assistance or help reach us a support@raxon.in