Return & Exchange Policy

At Raxon, every garment is crafted with exceptional attention to detail and quality. To preserve the integrity and exclusivity of our products, we offer a straightforward return and exchange policy designed to ensure a seamless customer experience.

7-Day Easy Returns & Exchanges

We accept return and exchange requests within 7 days of delivery, subject to the conditions outlined below.

Eligibility Criteria

To qualify for a return or exchange, the product must:

Be unused, unwashed, and unworn
Be in original condition without any signs of use
Include all original packaging and accessories
Have all tags attached
Have the original Raxon signature brand tag loop fully intact and unbroken

Important Brand Protection Policy

Every Raxon garment is fitted with a proprietary Raxon signature tag loop, which serves as proof that the product has not been worn or altered.

Returns and exchanges will not be accepted if:

The Raxon tag loop is cut, broken, removed, or tampered with
Original tags are missing
The product shows signs of wear, washing, or alteration

This policy helps us maintain the premium standards and authenticity associated with every Raxon piece.

Non-Returnable Items

The following items are not eligible for return or exchange:

Custom-stitched or altered garments
Made-to-measure products
Sale or discounted items
Products without original tags or packaging
Products with a damaged or missing Raxon tag loop

Exchange Process

Contact our support team within 7 days of receiving your order
Share your Order ID and clear photographs of the item
Our team will review your request and confirm eligibility
Pickup will be arranged where service is available
The replacement item will be dispatched after inspection and approval

Refund Process

Once the returned item passes our quality inspection:

Refunds are issued to the original payment method
Cash on Delivery orders are refunded via bank transfer or UPI
Refunds are processed within 5–7 business days

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with photographs and videos of the product and packaging.

In such cases, Raxon will bear all return shipping costs.

Size Exchanges

We recommend reviewing our Size Guide before placing an order. If a size exchange is requested, it will be accommodated subject to stock availability and compliance with the policy conditions above.