CANCELLATION, RETURN, REFUND & EXCHANGE POLICY

Raxon® – Cancellation, Return, Exchange & Refund Policy

At Raxon®, we are committed to delivering premium fashion with a seamless shopping experience. Please review our policy carefully before placing an order.

1. Cancellation Policy

  • Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
  • Once an order has been dispatched, cancellation will not be permitted.
  • A 5% Cancellation Fee will be deducted from the refund to cover processing and handling costs.
  • Prepaid Orders: The balance amount will be refunded to your original payment method.
  • COD Orders: Refunds (after deductions) will be processed via bank transfer.

2. Return Policy

  • Returns are accepted within 1 day of delivery.
  • The product must be:
  1. Unused and unwashed
  2. In its original packaging
  3. With all original tags and labels intact
  4. A 5% Return Fee will be deducted from the refund to cover reverse shipping, inspection, and restocking.

How to Request a Return

Contact our support team with the following details:
📞 7738877948
📧 support@raxon.in

Please provide your order number, reason for return, and product images (in case of damage).

3. Exchange Policy

  • Exchanges are accepted within 1 day of delivery.
  • The product must be:
  1. Unused and unwashed
  2. In its original packaging
  3. With all original tags and labels intact
  • Exchanges are allowed for:
  1. Size issues (subject to stock availability)
  2. Defective or damaged items (on verification by our team)
  3. An Exchange Fee of 5% of the product price (capped at ₹1000 maximum) will apply to cover reverse shipping, inspection, and re-dispatch.
  • If the requested size/style is unavailable, the order will be processed as a return & refund instead.
  • How to Request an Exchange

Contact our support team with:
📞 7738877948
📧 support@raxon.in

Provide your order number, reason for exchange, and product pictures if damaged.

4. Refund Policy

  • Refunds are initiated only after the returned item is received and inspected.
  • Once approved, refunds will be processed within 5–7 working days.

Refund Modes:

  • Prepaid Orders: Refunded to the original payment method.
  • COD Orders: Refunded via bank transfer (after confirmation).

⚠️ Please note: The 5% fee is non-refundable.

5. Non-Returnable / Non-Refundable / Non-Exchangeable Items

  • Customized or altered garments.
  • Products damaged due to customer misuse.
  • Need Assistance?

Our dedicated support team is here to help.
We value your trust in Raxon® – Where Tradition Meets Style.